PRIVACY POLICY
CH Pilates Social Club
Last updated: 29 April 2026
1. INTRODUCTION
This Privacy Policy explains how CH Pilates Social Club ("we", "us", or "our") collects, uses, and protects your personal information when you use our mobile application (the "App") and related services. We are committed to protecting your privacy and handling your data in line with the Swiss Federal Act on Data Protection (FADP / nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
By creating an account or using the App, you agree to the practices described in this policy.
2. WHO WE ARE (DATA CONTROLLER)
CH Pilates Social Club is the data controller responsible for your personal information.
For any questions, requests, or concerns about your data or this policy, you can contact us at:
Email: hello@pilatesocialclub.com
3. INFORMATION WE COLLECT
We only collect information that is necessary to provide our services. Specifically, we collect:
Account information — your name, email address, and phone number, which you provide when registering for an account.
Payment and billing information — details necessary to process class purchases, memberships, and subscriptions. Payments are handled through our website and booking platform; we do not store full credit card details on our own servers.
Class bookings and attendance records — the classes you book, attend, cancel, or reschedule, along with related timestamps.
We do not knowingly collect data from anyone under 16 years of age without parental consent.
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your account.
- Process bookings, memberships, and payments.
- Communicate with you about your bookings, account, and important service updates.
- Provide customer support.
- Comply with legal obligations, including tax and accounting requirements.
- Improve the App and our services.
5. LEGAL BASIS FOR PROCESSING (GDPR USERS)
Where the GDPR applies, we rely on the following legal bases:
- Performance of a contract — to provide the services you have signed up for.
- Legitimate interests — to operate, secure, and improve the App.
- Legal obligation — for example, to retain billing records.
- Consent — where required, for example for optional marketing communications.
6. SHARING YOUR INFORMATION
We do not sell your personal information. We share it only with trusted service providers that help us run the studio and the App:
Wix — our website, booking, and payments platform, which hosts our site and processes related data on our behalf. Wix's own privacy practices are described at https://www.wix.com/about/privacy.
We may also disclose information when required by law, court order, or to protect our legal rights.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers (including Wix) may process data outside Switzerland or the European Economic Area. When this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures recognised under Swiss and EU data protection law.
8. DATA RETENTION
We keep your personal information only for as long as necessary to provide our services and to meet our legal obligations:
- Account information is kept for as long as your account is active and for a reasonable period afterwards.
- Booking and payment records are kept for the period required by Swiss accounting and tax law (typically 10 years).
You can request deletion of your account at any time, subject to legal retention requirements.
9. YOUR RIGHTS
You have the following rights regarding your personal information:
- Access the data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your data in a portable format.
- Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC), or, if you are in the EU, with your local supervisory authority.
To exercise any of these rights, contact us at hello@pilatesocialclub.com.
10. SECURITY
We use reasonable technical and organisational measures to protect your information, including encryption in transit, access controls, and working with reputable service providers. However, no system is completely secure, and we cannot guarantee absolute security.
11. CHILDREN'S PRIVACY
The App is intended for adults. We do not knowingly collect personal information from children under 16 without verified parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, where the changes are significant, notify you through the App or by email.
13. CONTACT
If you have any questions about this Privacy Policy or how your data is handled, please reach out:
CH Pilates Social Club
Email: hello@pilatesocialclub.com